Catastrophe Operations (CAT Ops) Manual

The CAT OPERATIONS Manual is a 184-page comprehensive collection of Best Practices for restoration companies to implement during catastrophe-related events involving fire, water, mold, and natural disasters. The information in the manual results from over 40 years of catastrophe restoration of thousands of projects from 1992 to 2024 and includes all aspects of Catastrophe Operations, including:

• Roles & Responsibilities
• Frequently Asked Questions (must-read items)
• Invoicing Guidelines and Procedures
• Managing Production Crews
• Damage Assessment & Estimating
• Job Book Forms – Daily Project Documentation
  • Daily Jobsite Paperwork – Time Sheets, Equipment & Supply Usage – Moisture Content – Travel – Job Expense
• Forms –  T & M Contract & Scope of Work Templates
• Forms  – Damage Assessment – Project Work Plan
  • Chain of Custody  – Project Management Process – Critical Path Planning – Satisfactory Completion
• Daily Communications & Client Meetings
• Safety Policies (suggested best practices)
• HR Policies (suggested best practices)